Elements and Performance Criteria
- Prepare for data collection
- Study and clarify survey questions and engagement guide
- Discuss operational boundaries and fulfilment processes with relevant personnel
- Develop an understanding of relevant legislation, codes, regulations and standards that apply to engagement
- Develop proficiency using the technology in place
- Identify source of engagement targets
- Review and develop a clear understanding of the engagement strategy
- Conduct data collection
- Make engagements in most efficient manner possible, following engagement guide within operational boundaries
- Establish customer availability and willingness to participate in research
- Inform customer of survey details, purpose and approximate time survey will take
- Record customer responses
- Answer customer queries or refer or escalate appropriately
- Observe relevant codes and regulations throughout engagement
- Record results